Chronic Wellness Collective Terms and Conditions

Please read these terms and conditions (“terms”, “terms and conditions”) carefully before using autoimmuneresolution.com website (the “service”) operated by Katherine Housh (“us”, ‘we”, “our”).

Conditions of Use

We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

Privacy Policy

Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Copyright

Content published on any platforms hosted by the Collective (digital downloads, images, texts, graphics, logos, etc.) is the property of the Collective and/or its content creators and protected by international copyright laws.

The entire compilation of the content found on its platforms (website, Mighty Networks, Zoom, Instagram, etc.) is the exclusive property of the Collective, with copyright authorship for this compilation by the Collective, including but not limited to audio, video, media, and oral/written pieces.

No content may be used, copied, distributed, published, reproduced, transcribed, altered, sold, re-sold, or re-packaged in any way. All content produced by the Collective is for personal use only by the individual who registered for the mentorship, community, or program. (It may not be used professionally.)

The Member’s own recording of any of our material as well as any use or replication of our recorded content is strictly prohibited. All content produced by any other practitioner/provider of the community including is also subject to full copyright ownership of that provider.

If the Member wishes to enable friends, family, or acquaintances to join the Collective’s events and group sessions, they may direct them to the registration link so they can sign up for their own account. The Member may not share their Zoom or other event links with someone else. If this contract is breached, they will lose access to their membership.

Office Hours 

The Collective customer service team is generally available to provide Services Monday – Friday 6am – 6pm PST, excluding national holidays. We work virtually and internationally, so our session hours reflect beyond these “in-office” hours. Our office line is not open-ended. Phone calls are by appointment only. 

Refunds

The Collective does not offer refunds of any kind for purchased digital or  physical products or packages. If the Member cancels any remaining private session(s), they may be issued a credit for future session(s). (This is at the discretion of the Collective’s business office and is not guaranteed.)

If the Member fails to show for their session or fails to provide 24 hours notice, they will forfeit their session. That session is considered used and/or subtracted from their package.

A private session may not be rescheduled more than once. If a Member requests to reschedule a second time, no matter how much notice is provided, they may be required to forfeit the session. This is at the discretion of the Coach. Any unused coaching sessions expire within a maximum of six months after initial payment (or less as outlined on the package invoice and receipt). 

Communications

The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. 

We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

We are a private, virtual coaching and health and wellness practice. Our niche coaching services are accessible by phone appointment only. We do not offer one-on-one support through email, text, or direct messaging at this time. 

Even when our membership platform includes access to a messaging area, this access point is not to be mistaken as an invitation to participate. To be clear, the messaging area of the portal is not to be misused as a substitution for consultation sessions, to “pick your brains,” or to submit curious inquiries or follow up questions. 

We LOVE empowering clients with education and guidance, however, we ask that everyone please respect the client/practitioner boundaries that we are providing. We do not support acts of unwarranted entitlement here. 

Clients are encouraged to book a follow-up phone session for more pressing, time-sensitive matters. You may save questions in a google doc or start keeping a journal so that you don’t forget the topics you wish to discuss. 

If you have an actual EMERGENCY, please read our rates/guidelines on Emergency services below. 

Appointments and Sessions

The Collective’s group coaching sessions are hosted on Zoom and a link will be provided before the scheduled event time.

For private sessions, the Coach will call the Member. These are held via phone or Zoom as mutually agreed upon between the Member and the Coach before the appointment time.

If the Member doesn’t receive a call from their Coach at the appointment time, they should wait 5 minutes and then send a message via email to katherine@autoimmuneresolution.com.

Mutual respect for the Member, the Coach, and the Collective’s valuable time is expected. This means that Members have 10 minutes to call back for their intended appointment with the remainder of time to be used for their session. Members that do not call back within 10 minutes to honor their appointment, will be considered a “no show” and the appointment will be forfeited.

Emergencies

In the event of an Emergency, please call your primary care practitioner or 911. 

If you have a crisis, but not an actual emergency, you may schedule a phone consultation. 

Cancellations

CANCELLATIONS. The Member reserves the right to reschedule or cancel any private session at least 24 hours prior to the scheduled time without penalty (up to one reschedule per appointment). Any session rescheduled less than 24 hours prior to the scheduled time may be forfeited. Rescheduling is at the discretion of the Coach and the Collective depending on circumstances.

Refunds

We do not offer refunds of any kind. If you cancel your session within a reasonable time, you will be issued a credit for a future session. 

If the client fails to turn up, or provide 24 hours notice, you will forfeit your session. That session is considered used and/or subtracted from your package or booked time. Clients will have to re-purchase another consult, or use any leftover time included in their package. 

We understand life happens, however frequent rescheduling is not respectful of our valuable time. If a client reschedules the same appointment two or more times, no matter how much notice is provided, the entire paid appointment is forfeited and lost time.

Any unused coaching or consulting time, sessions and/or follow ups expire within a specific amount of time after initial payment. Please see our refund policy for additional questions. 

Social Media

Members are not to use social media such as Instagram or Mighty Networks to communicate with the Collective or Coach regarding these Services. Email is the preferred method of communication. Due to the very large influx of DMs that the Collective receives on Instagram daily, they cannot promise a response.

Code of Ethics

Members agree to conduct themselves in a respectful, polite, ethical and professional manner while engaging in sessions and while working with the Collective, Coaches, and Staff. Any violation of the Collective’s Confidentiality or NDA contracts, any violation of honor and/or integrity, any acts of disrespect to the Collective or their staff will result in immediate expulsion from the community. Any leftover coaching time will be forfeited and, if applicable, access to their resource library will be permanently revoked.

Confidentiality

This coaching relationship, as well as all information (documented or verbal) that the Member shares with the Collective or Coach as part of this relationship, is bound by the ethical principles of confidentiality. However, please be aware that the Coach-Member relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.

The Collective agrees not to disclose any information pertaining to the Member without the Member’s written consent. The Collective will not disclose the Member’s name as a reference without the Member’s consent.

Confidential Information does not include information that: Was in the Coach’s/Collective’s possession prior to its being furnished by the Member; Is generally known to the public or in the Member’s industry; Is obtained by the Coach/Collective from a third party, without breach of any obligation to the Member; Is independently developed by the Coach/Collective without use of or reference to the Member’s confidential information; or The Coach/Collective is required by statute, lawfully issued subpoena, or by court order to disclose; Is disclosed to the Coach/Collective and as a result of such disclosure the Coach/Collective reasonably believes there to be an imminent or likely risk of danger or harm to the Member or others; and/or involves illegal activity.

The Member acknowledges their continuing obligation to raise any confidentiality questions or concerns with the Collective or Coach in a timely manner.

During the Member’s working relationship with the Collective, the latter may approve of, refer, or recommend a specific contractor, professional company, or business. The Collective does not have financial relationships, affiliations, connections or partnerships that provide monetary or beneficial compensation with or to any of the individuals or companies that they refer or vet.

Affiliate Relationships/Products

We are excited to be able to share information to educate and support our clients, and anyone interested in evolving their own health, their home’s health and wellness. We do participate in affiliate marketing with some of the products we recommend. It is important to us that our clients recognize our loyalty to health, and therefore understand our objective position regarding our relationship to product companies. 

We have very stringent expectations of any of the companies that we align with. Any compensation we receive helps us to continue to provide free content, free information, resources and free education to the thousands of readers that visit our website and social media platforms weekly. We want to ensure this is clear for those who feel it may be counter-intuitive to the validity of our professional opinions.

Applicable Law

By visiting this website, you agree that the laws of the state of California, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between the Autoimmune Resolution and you, or its business partners and associates.

Disputes

Any dispute initiated by the Collective or Member shall be arbitrated by state or federal court in the state of California and Member consents to exclusive jurisdiction and venue of such courts.

Forum Comments

Members may post content as long as it is not obscene, illegal, defamatory, threatening, infringing intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaigns, and commercial solicitation.

The Collective reserves all rights (but not the obligation) to remove and/or edit such content. When the Member posts content, they grant the Collective non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media, as long as it maintains the Member’s confidentiality (and unless explicit written permission is given by the Member to share the Member’s identity).

Member Accounts

If the Member is an owner of an account on any platforms used by the Collective (such as Mighty Networks, Zoom, etc.), the Member is solely responsible for maintaining the confidentiality of their private user details (username and password). The Member is responsible for all activities that occur under their account or password.

The Collective reserves all rights to terminate accounts, edit or remove content and cancel orders at their sole discretion.

Community Guidelines

All those participating in the Chronic Wellness Collective Community are asked to respect the strict confidentiality of all members. All participants are also requested to refrain from gossip or negativity towards each other and are asked to be respectful.

Please keep appropriate boundaries and communication between each other. Membership access may be discontinued if basic principles of confidentiality and respect are violated. The community is intended to hold space for compassionate acceptance of each other’s process and is meant to be a respectful space for personal growth experiences.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

Liability

The Member understands that the Collective and its Coach(es) are offering motivational and educational services and cannot be held liable for any advice, suggestions, recommendations, or guidance provided during their work together.

Photo/Video Release

By participating in group coaching sessions that are recorded, I, grant permission to the Autoimmune Resolution, LLC, the rights of my image, in video or still, and of the likeness and sound of my voice recorded on audio or video tape without payment or any other consideration to be used within the private course community ONLY.

I understand that my image may be edited, copied, exhibited, published or distributed and waive the right to inspect or approve the finished product wherein my likeness appears. Additionally I waive any right to royalties or other compensation arising or related to the use of my image or recording. I also understand that this material may be used in diverse settings within an unrestricted geographic area within the course community ONLY.

I do NOT consent for my image, in video or still, to be used on social media or other online or print marketing materials that are made public without my express written consent. I acknowledge that I have completely read and fully understand the above release and agree to be bound thereby. I hereby release any and all claims against any person or organization utilizing this material for organizational purposes. 

Termination

I understand that upon completion of the terms outlined in this agreement, the coaching  relationship is terminated unless extended as mutually agreed upon by myself and my coach. Cancelling a subscription fee also constitutes termination of services after the subscription period has ended.